Refund Policy

Thank you for choosing our online store. Our goal is to provide high-quality products and services, as well as to ensure the satisfaction of our customers. , we have developed a clear and fair refund policy to deal with possible returns and refunds. Please read the following guidelines carefully:

Returns and Exchanges: 1.1. We accept returns and exchanges of products purchased in our online store within the legal period of 7 (seven) calendar days, counted from the receipt of the product. 1.2. Returned products must be in perfect condition, with no signs of use, damage or alteration. The original packaging and all accessories must be included. 1.3. The customer is responsible for the shipping costs of the return or exchange of the product, unless the reason is a manufacturing defect, in which case we will bear the shipping costs.
Refunds: 2.. After receiving and analyzing the returned product, we will provide a refund of the amount paid, according to the original payment method, within a maximum period of 30 (thirty) calendar days. 2.1. If the customer prefers, they can offer credit in the online store, valid for 180 (one hundred and eighty) days, which can be used for future purchases.
Exceptions:  3.. Products damaged by misuse, negligence or failure to follow the manufacturer’s instructions will not be eligible for a refund. 3.1. If the returned product does not comply with the conditions mentioned in item 1.2, we reserve the right to refuse the return and refund.
Return Process: 4.. To start the return process, the customer must contact our customer service, providing the necessary information, such as order number, reason for return and product details. 4.1. After receiving the request, we will provide the instructions received on how to send the product back. 4.2. We recommend that the customer use a trackable delivery service to ensure safe receipt of the returned product.

Refund and Return of Affiliate Products:  . 5.1  It is the buyer’s responsibility to observe and comply with the deadlines for requesting a refund and return.

Our team is available to assist with any questions or requests related to the return and refund process. Please contact us through our service channels.

Please note that this payment policy is subject to change, in accordance with current laws and regulations. Any changes will be communicated on our website.

Update date: 02/28/2025

Thank you for your understanding